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ProActive Live Chat

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Live Chat Improves The
Performance of Any Website

Increase Sales Conversions - Identify and proactively engage qualified buyers with automatic chat invitations.

Reduce Website Abandonment -
Detect and prevent website abandonment by proactively asking site visitors if they need assistance.

Improve Response Rates from Email & Search Advertising - Chat offers visitors an easy and convenient method to quickly respond.

Increase Average Order Size - Sales agent’s cross-sell and up-sell visitors based upon chat details learned and by reviewing historical transcripts from previous interactions.

MVI SPY Displays Data In Real Time

Instructions: Below is an example of the Proactive Live Chat notification which pops up in the upper right corner of your site when Proactive Live Chat is enabled. Click the "Yes" button below and then select the sales department to launch a live chat. If sales staff is not currently available, you will be prompted to leave a email message for our sales department.

LIVE CHAT

We've noticed you've been browsing our site for a while now. Would you like some assistance from one of our staff members by entering into a live chat session?

Offering Website Assistance - Live Chat Pop Up

If you see a visitor moving rapidly from page to page, a proactive live chat asking "Do You Need Assistance" an appropriate response to any visitor on your site. MVI SPY Live Chat enables you to do just that from your office computer. You can watch live visitors actions on your computer screen made possible by Real Time Analytics and you can target visitors with proactive live chat invitation.

Some visitors to your website will give up and leave if they cannot find the information they are looking for within a few minutes. Live chat enables the visitor a method to immediately ask your sales staff.. Visitors prefer to acquire information reading pages of content. Once in a chat session, you can determine if the visitor is a good prospect by the questions they ask or the responses provided.

MVI SPY enables your web site visitors to request live chat sessions at any time while they are on your site, or allows you to proactively engage visitors. The visitor can choose to accept the invitation and start a live chat session can select no and the Live Chat screen will go away. The Live Chat screens are simply part of your existing page that becomes visible when chatting.