Live Chat Works
Adding live visitor chat to your web site will improve your visitor’s experience.  Adding live chat to your site shows the visitor that you are a genuine business with real people ready and waiting to assist. Even if visitors don't use live chat tools, the impression created is that your company is all about service and support.  

Live Chat Makes you More Efficient
MVI SPY real time chat saves your visitor and you time.  Chat allows your staff to assist the visitor quickly and efficiently. This enables your company to provide more complete customer support while improving your images to the visitor.

Support Solution
Provide effective online customer support while reducing costs. Maximize agent efficiency and workflow with multitasking and a shared knowledge base in an easy-to-use display.

Sales staff can watch visitor activity in Real Time and detect when a visitor may become a prospect, based on keywords, pages viewed, location, time on the site and initiate proactive chat requests. This enables you to be more informed during a live chat sessions and improve customer relations.

Once a visitor has chatted with you, their chat conversation is recorded by IP. Allowing visitor web analytics to be matched for additional sales analysis' or collected and inserted into 3rd party sales software. When you contact the prospect again you will have access to previous live chat sessions and visits analytics. You can quickly bring yourself up to speed on the customer's requirements, even if the customer chatted with someone else.

Provide effective online customer support while reducing costs. Maximize agent efficiency and workflow.

Boost First Time Resolution Rates to resolve customer problems the first time.

Improve Customer Satisfaction and Loyalty - Provide your customers with convenient and immediate access to live help, and they'll be back to shop again.

Improve Agent Efficiency and Response Times - staff can easily respond to email messages while engaged in three or more simultaneous chat sessions.

Reduce Support Costs - Resolving customer support issues is up to 85% less expensive than a phone call. Self-help FAQ, live chat and email options can reduce expensive phone volume.

MVI SPY chat software is intuitive and easy to understand interface for both the visitor and your staff. Tool allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product via real time text chat. Tool provides features like sales chat, unlimited operator-client chat sessions, full customization, real-time site monitoring, repeat visitors identification, site metrics and performance.

Live Chat is add on the basic MVI SPY software tracking system and is not included in the prices for the basic software. Please consult our staff if you want more information sales@mvispy.com